Mon 20 Jun 2022
The Challenge: As a small state, The Government of the Turks and Caicos Islands (TCI) utilises goods, services and personnel from a range of other countries and needs to ensure documentation presented to them is genuine.
This has become increasingly problematic during the pandemic, due to the reduction of face-to-face interviews and the increased acceptance of scanned documentation.
The TCI looked to work with Dods to create a tailored training programme to help their departments develop skills in fraud prevention and document verification.
Our Actions: In collaboration with the TCI, Dods developed a CPD-accredited learning programme led by two fraud experts.
Part one of the programme comprised of a 5-day series of classroom group-based sessions which explored fraud risks as well as practices to confront and minimise them, including:
- effective policy
- education and process responses
- a range of document verification methodologies
The material was specifically targeted towards departments where the risks from fraud and the presentation of fake documentation are likely to be greater and the potential impact of fraudulent activity pose the greatest threat to the economy and reputation of TCI.
Part two involved participants reflecting on their learning, deciding on an area where they could enhance the ethical infrastructure of their organisations and with the support of their supervisors, undertaking an assignment to implement improvements.
The programme was delivered in two locations to a total of 37 participants.
The Impact: The programme was highly rated by the participants. All agreed that the first session met or exceeded their expectations, and all indicated their knowledge increased significantly. The assignments undertaken in the second session were of an extremely high standard, demonstrating participants’ learning as well as their commitment to implementing enhanced processes.
Testimonials:
“I enjoyed the training; it has been very informative and interactive and meaningful to the TCI public sector.”
“Being able to see and share other experiences within TCIG was an eye opener. The aspect of conflict of interest in relation to fraud was also very useful as we come from a close-knit community, and we face issues relating to that in our daily activities at work.”
“This course was very informative and useful; I will recommend that my co-workers who were unable to attend take the opportunity to attend the very next course.”
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